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Industry

Health & Wellness

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Audience

B2C

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Country

United States

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Services

Digital transformation

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Challenges

This gym needed to digitize various processes and improve the use of digital tools.

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Solutions

We conducted an audit of the gym's digital ecosystem leading on: 

  • recruitment, onboarding, SOPs

  • sales and prospecting using their CRM, payment integration, website...

  • project and meeting management

  • implementing solutions to gamify and build customer loyalty

  • automate the entire digital ecosystem

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Results

Improved integration of digital processes, enhanced use of CRM and streamlined project management. Clear visibility for future implementation and automation.

Optimize your digital ecosystem

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Comprehensive digital ecosystem audit to create synergies and opportunities

For Ezia Athletic Clubwe carried out a complete audit of their digital ecosystem to meet their diverse needs: recruitment, employee onboarding, standard operating procedures (SOPs), and more. We assessed their current CRM usage, website integration, payment processes, and prospecting.


In parallel, we examined their management of recurring projects and meetings, integrating gamification solutions via a leaderboard. We explored other potential integrations and synergies. 

For each identified need, we proposed the best available digital solution, detailing benefits, costs, implementation process, and organizing demonstrations and mediations with digital solution representatives where necessary.

We also recommended best practices for CRM use and provided appropriate training. 

With regard to project management, we presented potential use cases and added value. 

For professional gamification, we have proposed a classification table. 

In addition, we suggested additional software for SOP (Trainual), human resources (BambooHR), and forms automation (Tally and Make.com). Finally, we established a prioritization and a roadmap for the implementation of the proposed solutions.

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